Buyer Claims Item Not As Described Ebay



The item may have some signs of cosmetic wear, but is fully operational and functions as intended. eBay’s Money Back Guarantee (MBG) allows buyers to return an item if it is ‘not as described’ and also assists when an item is not received. Please take some responsibility for this. eBay will then attempt to contact the buyer and get her to pay. The first step is to contact the member through the Resolution Centre and try to resolve the problem. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Here's some of the dodgy tricks designed to part from sellers. If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. ebay doesnt give a **** about buyers. I have tried looking around for an answer but I'm still not sure of a few things so I am asking for clarification. When a buyer opens a return request using a not as described reason the seller can send a label and request a return regardless of their return policy. eBay Item Not As Described Return! Can You Win As A Seller? In this video I solve the "item not as described" eBay scam! This is very important for anyone selling So today I had a dishonest buyer vincjame-93 that wanted to return an aero bed pump through Ebay claiming that it didn't fit his. Check your item's delivery information. Do not respond to any buyer message. We're introducing new measures to proactively find abusive buyers, prevent them from filing return requests, and in some cases suspend them. The item (stamps) has been delivered in a timely manner and the buyer has confirmed the receipt and issued a positive feedback. Many buyers want to take your items and products for free since they are sure of making false disputes and winning. An 'item significantly not as described' claim, when the item you received was not what you ordered, such as a defective, damaged or counterfeit Credit card chargebacks vs PayPal Buyer Protection. The received goods or service are not as described. However, returns and refunds are part of the business. It can be used for problem eBay items, such as those not being 'as described' or not received. If all else fails you can also try to make a chargeback claim via your bank. eBay tends to sides with buyers over sellers, so if you're an eBay seller who's having an issue with a buyer, you're probably going to end up issuing a refund. An item is returnable – it is still new and has not been opened yet; The item was sold and fulfilled by Amazon in a period of exactly 30 days; An item shipped by Amazon during the holiday season (November 1 st to December 31 st) can be returned till the last day of January. Free shipping. If it isn't, contact the seller and let them know – politely. Ebay advertised that this item was covered under their buyer protection program; therefore, I felt safe making the purchase if it failed to meet the description. Here's some of the dodgy tricks designed to part from sellers. A buyer just opened a does not match the photo or description fraudulent return the other day, when an item I sent the buyer claimed right in the reason for the return that it did not match the color of her horse. I hope it is. A buyer insists the item was not as described in order to force a return In this video I solve the "item not as described" eBay scam! This is very important for anyone selling high-ticketed items on eBay. if it's not as described, the buyer should ask for a RETURN and Refund once the seller receives it. Seller error is defined as defects not described, inauthenticity, etc. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. I contacted eBay and was told to open a case for items not as described. A buyer can dispute a transaction for many reasons: not as described, item never arrived, wrong item, etc. A buyer falsely claims an item was not as described If the report qualifies : We will subsidize the return shipping label cost up to $8. She's claiming my item is not as described- I can't imagine. If you originally told the buyer through the return request process to return the item, then that might cause ebay to force you to accept the return but I would talk to them again and show them that the buyer has altered the item since you. AliExpress sellers provide the buyer with protective i've lost money on Ebay several times, but this is a buyer's centered market and has a high sensitivity It says that the buyer has 60 days money back guarantee if the item does not arive or not as described. However, once the buyer has given the all clear that the item is as described and satisfactory, the escrow service. He was trying to get the item for free and opened a bogus claim. It's sad that eBay has turned into what it has. I just had a buyer return a similar, but different and non-functioning item from what I sent him. I just sold an item on ebay that the buyer said was not as described. You received the item, you or your agent received it and did not report anything amiss to UPS, and you alone are responsible. she insisted item wasn't as described but wouldn't properly explain the problem, claiming some clips were missing and reported me to eBay. The received goods or service are not as described. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. I am a seller. If a buyer claims an item is not as described there’s no cover for the seller. All the buyer wants is to return the item but he does not want to pay for the return shipping cost. Yep just brought item of eBay from me and now claims after sending many emails not receive item, looking on google has lots of complaints from sellers Just had this "buyer" claim and item was not as described so they don't have to pay for return shipping AND get the original shipping back AND. You will encounter the below error message if you try to shop on. We're introducing new measures to proactively find abusive buyers, prevent them from filing return requests, and in some cases suspend them. Engaging in activity as described in this policy may result in a range of actions, including the loss of eBay Money Back Guarantee coverage, issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, and account suspension. If you paid by credit card, ask your credit card company about their buyer protection. Savvy eBay shoppers know that paying with a credit card may offer the best buyer protection on the planet. I hope it is. A buyer falsely claims an item was not as described An item is returned after it was used or damaged by the buyer View details of the additional protections for eBay Plus sellers. I don't see a no return policy as meaning want to refund without getting an item back, it means that they don't want returns for buyer remorse returns. A buyer can dispute a transaction for many reasons: not as described, item never arrived, wrong item, etc. I contacted eBay and was told to open a case for items not as described. In all fairness, when Swingtone started that thread in 2009 it WAS Paypal's policy to only offer buyer protection for non-receipt of merchandise for off-ebay transactions--meaning that a seller could send you a box with a brick in it and only had to prove delivery to win an item-not-received dispute. I called eBay that day and an agent told me to expect contact from the relevant team within 48 hours. Reason code 4853 may be filed as a result of a transaction that forced the return of goods or A transaction may be disputed under reason code 4853 if the items were described as genuine, but the customer determined the goods were counterfeit. Business sellers do not have the right to appeal against a decision under eBay rules. Making sure your items are in good working condition doesn’t guarantee anything. A buyer falsely claims an item was not as described If the report qualifies : We will subsidize the return shipping label cost up to $8. A buyer can request a cancellation up to an hour after Under normal circumstances, eBay does not allow you to retract a bid on an auction. What I find interesting here is the complete polar opposite approach that eBay and Etsy seem to have on these sorts of cases. The first step is to contact the member through the Resolution Center and try to resolve the problem. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. To ensure you qualify for eBay’s seller protection, you’ll need to have posted the item within the stated handling time and provide valid proof of delivery for the item. No Prob, I thought, as I have tracking information for the item and it Buyer cancels "Item Not Received" & opens up "Not As Described" - eBay Suspended & PayPal Limited Forums. Help? =S? This buyer says I made a claim of the product she bought, and since it did not come with this "claim" she wants me to refund the cost and pay for return postage or she'll file a complaint and open a case. The inherent subjectiveness that is present when determining whether an item is described accurately or “not as described” and the woefully vague standard, make for a very unfavorable selling environment. If you don't receive. Ebay automatically accepted the return. In order for it to work, sellers must Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. if it has any marks that weren't mentioned, etc). I just had a buyer return a similar, but different and non-functioning item from what I sent him. Activity that is not allowed includes, but is not. The buyer can make ANY claim they want about your item being faulty, damaged, doesn't work as advertised. The label was missing from inside the shoe which showed clearly in my pictures on the listing. eBay has a feature called Immediate Payment, where buyers must pay via PayPal before the sale is completed. The seller hasn't even given a new shipment date). The item sold and I dispatched it the next day, a few days later the buyer opened a return request This is not eBay. There are a few types of cases that an eBay buyer can open. Just for the sake of reflection at this point, after the buyer said that the item was "Not as described" because a pair of high end earphones didn't feel. Disputes filed more than 180 days after the purchase for item not received and significantly not as described claims. PayPal Seller Protection exists to help sellers trade confidently on eBay. If the reason for the return is buyer error, the buyer is responsible for safe return shipping and assumes responsibility for any loss or damage. When a user feels that a seller or buyer has been dishonest, a dispute can be filed with eBay. Latest claiming the item they bought is not as described. Just claim item not as described and you can basically keep the item. If something is not mentioned in the eBay listing it is not included. A buyer insists the item was not as described in order to force a return In this video, I show you another way to fight false item return claims that are really buyer's remorse. Items that are sold ‘as is’ or have been properly documented as to their condition are not eligible to be disputed under reason code 4853. I have a 100% star rating – both as a seller and buyer over a 4 year period on ebay, but I recently got scammed for $2,300 by a new seller, and ebay did not lift a finger to help. because ebay sucks i am cancelling my account. A buyer claiming an item was not received when the Order details page shows proof of delivery to the buyer's address; A buyer falsely claiming an item was not as described; A buyer returning an item other than the original item received; A buyer using or damaging an item and then returning it. After 3 weeks or so, I got an email from eBay that they had sided with the buyer and found the bag to be as described. More returns mean more work and additional costs for the seller. An item is "not as described" if it is materially different from the item description or preview. Being able to reclaim the final value fees of the sale can be one good reason to resolve a situation such as this quickly and easily. Buyers have 3 days to confirm the order whether it’s the same item as described and submit a rating to that seller. Sellers should be very careful when describing items and only ship out things as described. (You are not covered if you sent an item to a scammer, and he or she claims the item is not as described and initiates a chargeback!. Along with the claim, she submitted comments "Miscommunication between seller and myself. I sold dress on April 6th and described it as a size 8, NWOTs it was paid for and despatched the same week. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. An eBay seller may be suspended if there are too many complaints made against them. eBay item returns advice! Item not as described NIGHTMARE! The39below 20. Under eBay's Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn't arrive or isn't as described, and the seller doesn't offer resolution The latter has no recourse under PayPal's seller protection scheme since this is invalidated when a buyer claims directly through eBay. I've never really had a problem except with clothing not meeting the expectaions of the buyer. Transactions completed off eBay are not protected by our Feedback system or Buyer - If you haven't received the item, or if the item is significantly not as described, your purchase price plus original shipping may be covered by eBay. (b) If the item is not as described. However, problems arise when fraudsters claim they never received the item or report the item they received wasn’t as described. If we resolve "item not as described" cases in the buyer's favor, we will in most circumstances ask the buyer to return the item to the seller which will be at the buyer's expense (unless eBay opts to pay for. eBay’s Money Back Guarantee (MBG) allows buyers to return an item if it is ‘not as described’ and also assists when an item is not received. The buyer claimed he had never updated his paypal email and thus, when i paid it sat as. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from the author. So the buyer gets £6. Well done eBay for ruining a top rated business with over half a million pound sales in less than 6 months. We're implementing stronger measures against buyers who don't follow eBay's abusive buyer policy. If there are any disputes (i. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. Your only other option is to fully refund and buyer keeps the item. I just had a buyer return a similar, but different and non-functioning item from what I sent him. com (as described below). eBay has a feature called Immediate Payment, where buyers must pay via PayPal before the sale is completed. Make fast, assured purchases, and get your money back if the seller does not deliver the item. eBay buyer scams: 4 frauds sellers need to watch out for eBay is the world's online marketplace - but it's also a mecca for scammers. So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. Buyer claims does not fit and is not as listed. Guess what, both eBay and PayPal ignore this and side with the seller due to tracking number was provided by seller showing something was sent to the buyer suburb. I really think I am deserving of a full explanation, & not just a 'not as described. I have had a buyer dispute. It can be used for problem eBay items, such as those not being 'as described' or not received. A buyer claiming an item was not received when the Order details page shows proof of delivery to the buyer's address; A buyer falsely claiming an item was not as described; A buyer returning an item other than the original item received; A buyer using or damaging an item and then returning it. described, the seller will have to finance the cost of providing the buyer with the refund. This item may be a floor model or store return that has been used. * Avoid selling through Ebay * Avoid selling through Ebay, they provide no protection for sellers. She now says she will not return the item until I have re. EBay will take the word of the buyer. In fact, paypal (owned by ebay) sided with the seller – even though other buyers had similar disputes with this same seller. Check your item's delivery information. Item or service provided didn’t match as it was described. When a case is opened, the buyer is asked to upload photos and offer details of the item. As it says in the title a buyer has messaged me saying my item was not in excellent condition and was covered in marks which when I sent was not the case. Maloney, a Michigan buyer sued a New York seller for breach of contract, fraud, and misrepresentation when the seller accepted buyer's payment but did not ship the items described in two eBay auction listings. Get the product back. Created an item not received case, even though tracking shows that the item was delivered The ebay case was closed in my favor so the buyer decided to try to circumvent ebay's decision and go directly to paypal claiming "item not as described". Bought an item that doesn't work as described and seller suggest this?? eBay is allowing people to opt themselves into managed payments within the next few months. All the buyer wants is to return the item but he does not want to pay for the return shipping cost. Under eBay’s Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn’t arrive or isn’t as described, and the seller doesn’t offer resolution within a week. 5 inch waist. PayPal Sided With Seller Item Not As Described Paypal Is Breaking The Law Was Duped By Buyer PayPal claims to have NO control or liability for the products or services that are paid for with its 4. Item significantly not as described. If the buyer claims the item doesn't match the item's description, the buyer can get their money back, but only after the item is confirmed returned to the seller. I sold an item to the buyer and initially the buyer claimed the item was not delivered and so filed a paypal claim. Buyer MUST NOT return the parcel to me, please refer to my return policies (listed below) for detail; iv. Bought an item that doesn't work as described and seller suggest this?? eBay is allowing people to opt themselves into managed payments within the next few months. If you are a Top Rated Seller and a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. There are three ways to issue eBay refunds. eBay recently made an awful (in my opinion) change to their cases. The seller will have 5 days to dispute the buyer's item not received claim. - If the seller offers the item outside eBay, don't accept the offer. How to Fight False Item Return Claims on Ebay that are Really Buyer's Remorse. An 'item not received' claim, when you didn't receive what you bought. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction. I'd like to communicate with the buyer to resolve this dispute. Ebay will allow the buyer to send the goods back and If the customer opens a case that item was "not as described" you have those to show eBay. It is a continually frustrating experience for the seller. He is suggesting measuremnt is 48-52 inch? Click to expand i believe that counts for nothing if the buyer raises a 'not as described' claim. Many buyers want to take your items and products for free since they are sure of making false disputes and winning. Scams committed by ebay buyers. A seller's next move will depend on funny one this,i sold an item sent tracked delived buyer said not as described ok return item for full refund buyer used ebay return label was. Failing to send the item: Many years ago, the most common technique may have been that a seller had failed to send an item after a buyer had paid for it. All depends what they marked as the reason. eBay Item Not Received INR Policy & Claims | How Not To Lose As A Seller. A buyer was interested in a high value album, which I had listed for $225 US. Accepted Solutions. I hope it is. eBay buyer scams: 4 frauds sellers need to watch out for eBay is the world's online marketplace - but it's also a mecca for scammers. The following information is all public record -- public record buried deep where the general public would not find it (S-1 Filings, 10K-405 Filings, 8K Filings, 10-Q Filings, 424-B1 Filings, etc. The big problem here is that you opened your Dispute as a Return Request, when you had not even received the item. Item has a security vulnerability. Notice that if you open a case for items not received, you will lose the case immediately when the seller provides tracking number. EBAY has become nothing more then SCAMMERS DREAM The honesty and truthfulness of people has gone out the door, this is. The item specifically says "skinny" and the buyer says it doesn't. You've received items that are not as described (e. 00 per return for any false claim filed by a buyer that an item was not as described. The label was missing from inside the shoe which showed clearly in my pictures on the listing. If a buyer claims that they did not receive an item, please contact them as soon as possible and try to resolve the conflict. He emailed all sorts of questions about it, which I answered to the best of my ability, explaining to him that I am not an expert on vinyl. Buyers who fail to collect an item cannot claim the item was not received. Sellers should be very careful when describing items and only ship out things as described. The first step is to contact the member through the Resolution Center and try to resolve the problem. Managing Your Shop. Problems with the order Judgement from AE Invalid Reason Proof Guide counterfeit goods Invalid Evidence not as required, please refer to the proof guide Please provide clear photos of the items. This item may be a floor model or store return that has been used. ebay allows dispute "not as described". It costs you NOTHING! Some times when I've received junk, I click the boxes in eBay's return pages, select Item Not As Described (broken). In the end, out of my $600 in. The buyer wants full refund with shipping reimbursed both going & coming. Buyer claims the item wasn't received. you ask for the buyer to post it back and send them £3 postage to receive the item , you then also pay the buyers £10 back as ebay will force you anyway , 50/50 chance your item is never returned. Then you have the "item not as described" scam. If there are any disputes (i. Engaging in activity as described in the Abusive Buyer Policy may result in a range of actions, including issuing warnings to buyers, blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. This is when the system to protect buyers dubbed the eBay Money. No Prob, I thought, as I have tracking information for the item and it Buyer cancels "Item Not Received" & opens up "Not As Described" - eBay Suspended & PayPal Limited Forums. The same buyer then left a “neutral” review that same day on a halter top purchased in Jenner’s site. EBay found in my favour, refunded me and, on discovering the buyer had made previous claims of fake goods, closed her account. Tell them that you need the case so that eBay and Royal The question is that will that stop buyers from false claiming the item not as described or even break the item to put a claim. I have never returned anything but a couple of items arrived not as described or damaged in transit. I respond to dispute telling buyer to return item for a refund 4. "eBay is now forcing sellers to take returns on no-returns, for parts or not working listings even if the buyer admits the item is as described. "In a scenario where a buyer states that an item was not as described, but has demonstrated elsewhere that it is a remorse return we currently ask you "eBay is now forcing sellers to take returns on no-returns, for parts or not working listings even if the buyer admits the item is as described. Seller did not deliver the item to the buyer. If we resolve "item not as described" cases in the buyer's favor, we will in most circumstances ask the buyer to return the item to the seller which will be at the buyer's expense (unless eBay opts to pay for. Re: eBay Buyer Falsely Claims They Did Not Receive Shipped Items If what the man says is true then some one at the USPS opened mail and stole the stuff out of them and then sealed them back up! Theft by the USPS. A buyer insists the item was not as described in order to force a return. The buyer wants full refund with shipping reimbursed both going & coming. The buyer claims that the upper. Savvy eBay shoppers know that paying with a credit card may offer the best buyer protection on the planet. The buyer has lost out on returning the item – they haven't scammed you in ANY way whatsoever. Buyer has not returned merchandise How long does a dispute stay open before it closes automatically and paypal releases the. 99 he will escalate the dispute to. This is a joke that sellers literally have no rights here and are treated so unfairly. I'd like to communicate with the buyer to resolve this dispute. However, returns and refunds are part of the business. The dispute simply stated ‘item not as described. If a seller complains the item isn’t as described, and opens a Resolution Centre case, eBay claims it will protect you if you can prove it is exactly as described. If we resolve "item not as described" cases in the buyer's favor, we will in most circumstances ask the buyer to return the item to the seller which will be at the buyer's expense (unless eBay opts to pay for. First off, this was for a non-ebay transaction with payment made through paypal. Many of the scams take advantage of sellers not knowing all the rules for Always use PayPal for your purchases. Hi everyone, I've always used ebay to buy and sell item off and on over the years. Buyer claims item not as described Hey guys, I am very annoyed with this buyer. The most common complaint for sellers is that orders are returned with a reason of 'item not as described', entitling the buyer to a free return, when the real reason is. The inherent subjectiveness that is present when determining whether an item is described accurately or “not as described” and the woefully vague standard, make for a very unfavorable selling environment. Problems with the order Judgement from AE Invalid Reason Proof Guide counterfeit goods Invalid Evidence not as required, please refer to the proof guide Please provide clear photos of the items. Reason code 4853 may be filed as a result of a transaction that forced the return of goods or A transaction may be disputed under reason code 4853 if the items were described as genuine, but the customer determined the goods were counterfeit. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. ITEM_NOT_DELIVERED. eBay Buyer Protection is a longer process, as far as I'm aware, and I'm not sure how they handle damaged goods. The listing was for a faulty item. The dispute simply stated ‘item not as described. Buyer claims the item wasn't received. The warranty claim may not be accepted in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. Whether it's from eBay, B&H, Macys, WalMart, whoever, buyers expect to be able to return items without out question. If you claim within 120 days of something going wrong, Visa, Mastercard and American Express may give you your money back, regardless In plain English, this means you need to make it clear - ideally in writing - you're buying for someone else by stating their name or giving a particular description. If eBay finds the buyer guilty of abusing the eBay Money Back Guarantee or the return process, they can implement restrictions and suspensions as described previously. Seller did not deliver the item to the buyer. The buyer and the seller can therefore get the information of where the package is at any given moment. The buyer requested a refund claiming the item was not as described(non functioning). Item Not Received (INR). EBAY has become nothing more then SCAMMERS DREAM The honesty and truthfulness of people has gone out the door, this is. Item or service provided didn’t match as it was described. Even though. I had an item listed and eBay emailed me with an offer that I accepted. The starting positon of eBay is to heavily promote claims from buyers and then make sellers pay for anything and everything. But now I have received a chargeback from PayPal for the full amount. Re: eBay Buyer Falsely Claims They Did Not Receive Shipped Items If what the man says is true then some one at the USPS opened mail and stole the stuff out of them and then sealed them back up! Theft by the USPS. Now, if a buyer messages you to ask where an item is, they will automatically open an “item not received” case. If what you’ve purchased is unwanted see our guide to returning something bought online. Recently, I started selling some dv. Once a buyer claims item not as described then it's extremely difficult for you to argue against. Sellers who offer PayPal as a payment method in their eBay listings. When a user feels that a seller or buyer has been dishonest, a dispute can be filed with eBay. Ebay advertised that this item was covered under their buyer protection program; therefore, I felt safe making the purchase if it failed to meet the description. If we find "item not received" cases in the buyer's favor, eBay will refund the cost of the item and original shipping to the buyer. The buyer then went on file a paypal 'Item not as described' claim, which on submitting all documents of the listing, the sizing and the pictures, paypal has also This really does come off a shock given that the buyer honestly have no claim - the item is perfectly fulfilled and she currently possess the item. Make sure everything is included and looks like what you ordered, and it doesn’t look like a fake. An item is "not as described" if it is materially different from the item description or preview. Once this product is delivered in the condition and functions as described in this auction listing. While the program is primarily aimed at ensuring buyer satisfaction, the program also provides a fair opportunity to the sellers to respond before the. If you made the purchase on eBay, start here instead. eBay tends to sides with buyers over sellers, so if you're an eBay seller who's having an issue with a buyer, you're probably going to end up issuing a refund. As a seller, you should make every attempt to document and prove that the items you’re selling have been provided as originally described. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. ” The review period varies depending on the volume of sales. In the scenario I described, your only recourse is to file a police report and hope that Ebay will believe you and give you a courtesy refund (where they take the loss themselves). If there are any disputes (i. Dealing with foreign call centres who have no clue of Royal Mail or courier services is awful. I'm interested in two items from Hong Kong ,the seller has two shipping options available, the first one is Economy Int'l Postage for $5. There are differences between the eBay scheme and chargeback with banks, around timeframes and eligibility requirements. There are a few types of cases that an eBay buyer can open. More returns mean more work and additional costs for the seller. If something is not mentioned in the eBay listing it is not included. Yep just brought item of eBay from me and now claims after sending many emails not receive item, looking on google has lots of complaints from sellers Just had this "buyer" claim and item was not as described so they don't have to pay for return shipping AND get the original shipping back AND. A buyer falsely claims an item was not as described If the report qualifies : We will subsidize the return shipping label cost up to $8. Yes, if you opened an "item not as described" case for a purchase covered by eBay Buyer Protection. Free shipping. Making sure your items are in good working condition doesn’t guarantee anything. If the buyer makes a claim that they have not yet received the item, the tracking information can be used in proving that the item actually got to a certain point or to the buyer’s location. However, once the buyer has given the all clear that the item is as described and satisfactory, the escrow service. The seller hasn't even given a new shipment date). Being able to reclaim the final value fees of the sale can be one good reason to resolve a situation such as this quickly and easily. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. Buyer Filed Not As Described Claim Item Not As Described Paypal Is Breaking The Law Contact the PayPal President & eBay CEO. This will let anyone looking through your feedback see that not only are negatives very rare, but the few that there might be aren’t really worth counting. Customers have exactly the same. After the buyer used up all the iTunes Gift Cards, the buyer then contacted his credit card company and initiated chargebacks claiming the items were "not as described. Transactions completed off eBay are not protected by our Feedback system or Buyer - If you haven't received the item, or if the item is significantly not as described, your purchase price plus original shipping may be covered by eBay. It's sad that eBay has turned into what it has. If a buyer claims an item is not as described there’s no cover for the seller. An 'item not received' claim, when you didn't receive what you bought. If the buyer never gets the item, or if the buyer gets the item but it is "significantly not as described" (SNAD), buyers can utilize eBay and PayPal (if the payment was made via PayPal) procedures to Can a defrauded eBay buyer take the matter to a local small claims court? Usually, the answer is no. Ebay buyer filing "item not described" claim. From past experience, eBay doesn't seems to care what your listing says, when the buyer files a claim - you. While most buyers see these policies as a reassurance that they can get their money back if something genuinely goes wrong with. Sellers who offer PayPal as a payment method in their eBay listings. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. My Ebay Store. He read the listing and received an item not as described. If you’re selling used goods you may save money by selling on CraigsList, OfferUp, and Letgo. Wild Earth Australia Pty Ltd will not pay to return these items to you. This video shows what happens when a buyer lies about " not as described on eBay. I really think I am deserving of a full explanation, & not just a 'not as described. I was scammed by a buyer claiming the brand new item bought was not working and defective. Then I was contacted by the buyer who also wanted a gift card shipped with e item. ” The review period varies depending on the volume of sales. It WAS new in the box. Sold item on ebay, received money with paypal 2. SOOO bogus. However, the buyer has the discretion to. You'll also need to provide us with the shipping tracking number (with Signature Confirmation for items worth more than $750) to receive your refund through PayPal. Buyer has not returned merchandise How long does a dispute stay open before it closes automatically and paypal releases the. For example. I've never really had a problem except with clothing not meeting the expectaions of the buyer. EBay will take the word of the buyer. If a buyer files a claim or chargeback against an eBay seller, unless they said the item was not as described, it's PayPal's Seller Protection that kicks in to resolve the issue. Unfortunately, sellers sending an empty box and buyers claiming that they received an empty box are both scams on eBay and Amazon that have become more popular in recent years. Additional protections for AliExpress buyers. In all fairness, when Swingtone started that thread in 2009 it WAS Paypal's policy to only offer buyer protection for non-receipt of merchandise for off-ebay transactions--meaning that a seller could send you a box with a brick in it and only had to prove delivery to win an item-not-received dispute. Item was not returned to seller. But now I have received a chargeback from PayPal for the full amount. For the first time, outside of yard sales which are not really respectable, buyers around the Paypal of course will side with the buyer and not request any evidence at all to their "not as described" fraudulent claim. Transactions completed off eBay are not protected by our Feedback system or Buyer - If you haven't received the item, or if the item is significantly not as described, your purchase price plus original shipping may be covered by eBay. Customer Claim: Defective/Not as Described. 99 he will escalate the dispute to. A buyer falsely claims an item was not as described or wasn’t received A buyer returns an item after it was used, damaged or missing parts A buyer retracts their bid or doesn’t pay A buyer changes their order, requests a discount or something extra. Reason code 4853 may be filed as a result of a transaction that forced the return of goods or A transaction may be disputed under reason code 4853 if the items were described as genuine, but the customer determined the goods were counterfeit. Item significantly not as described: In this type of claim, the buyer says the item they received is significantly different than they expected, based on the seller’s description. 50 from eBay. DISCLAIMER: The following information is taken for Security and Exchange Filings written and prepared by PayPal Inc. If a seller complains the item isn’t as described, and opens a Resolution Centre case, eBay claims it will protect you if you can prove it is exactly as described. eBay will then attempt to contact the buyer and get her to pay. A buyer may file a dispute for one of three reasons: Item not received: The buyer claims they ordered and paid for an item but didn’t receive it. A buyer purchased a product of me and provided false address as to which i did not realise and after payig the £15 postage fees I then had the parcel returned to me and I was not able to request the £15 refund. eBay recently made an awful (in my opinion) change to their cases. The customer needs more details, such as a copy of the transaction or a receipt. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back!. If you pay with your credit card through PayPal, you may well be covered by the chargeback protections. If it isn’t then you have 3 days from the delivery date to request a return and if you didn’t request return all sales are final. Just for the sake of reflection at this point, after the buyer said that the item was "Not as described" because a pair of high end earphones didn't feel. Report an issue with a buyer | eBay 567648077615 9e014e95-658f-4b39-a625-485c76db217b:1774cfb0e8c 19997. They are: Item not received; Item not as described; I want to return the item for a refund; Item not received. , issue a partial refund. Your order arrives, but it's significantly different. or when a buyer claim is made through PayPals online dispute process for items not received or significantly different to what was described by the Safe trading tips for eBay sellers. (b) If the item is not as described. Contacting Me: Remember to list your auction number in all communications. A buyer can request a cancellation up to an hour after Under normal circumstances, eBay does not allow you to retract a bid on an auction. If a buyer files a claim or chargeback against an eBay seller, unless they said the item was not as described, it's PayPal's Seller Protection that kicks in to resolve the issue. You will encounter the below error message if you try to shop on. Always hold onto any proof of postage and conversations with If PayPal verifies that the item isn't as described or was mis-sold then they'll most likely ask the buyer to return it to you. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. A few days has gone by and the buyer has filed a claim stating "Items are not as described". The buyer claimed he had never updated his paypal email and thus, when i paid it sat as. Item significantly not as described. Fault was described as the device was giving an iTunes error. The buyer made the purchase on eBay. He emailed all sorts of questions about it, which I answered to the best of my ability, explaining to him that I am not an expert on vinyl. For some buyers, ebay was a lot like treasure hunting. When a buyer opens an 'item not received' request, the first thing a seller should do is check the tracking information. After the buyer used up all the iTunes Gift Cards, the buyer then contacted his credit card company and initiated chargebacks claiming the items were "not as described. Once a buyer claims item not as described then it's extremely difficult for you to argue against. Sellers should be very careful when describing items and only ship out things as described. She now says she will not return the item until I have re. Reasons for Dispute The dispute can occur for two reasons: Item Not Received (INR): In this case, buyer Significantly Not As Described (SNAD): In this case, buyer claims the product is not up to the expectation as described. An eBay buyer who wants to return an item they ordered—or worse, one who wants a refund without returning it—is always a pain. In case of any dispute between the buyer and seller on item delivery, eBay's decision will be final. The dress is the same size as a size 8 dress, I photographed it on a UK size 8 mannequin. If something is not mentioned in the eBay listing it is not included. Make fast, assured purchases, and get your money back if the seller does not deliver the item. There are a few types of cases that an eBay buyer can open. Latest claiming the item they bought is not as described. As a seller, you should make every attempt to document and prove that the items you’re selling have been provided as originally described. i wonder if we could sue ebay for unfair treatment. Failing to send the item: Many years ago, the most common technique may have been that a seller had failed to send an item after a buyer had paid for it. I just had some scammer named (Ebay ID btrig1990) scam me on a vintage receiver. Yep just brought item of eBay from me and now claims after sending many emails not receive item, looking on google has lots of complaints from sellers Just had this "buyer" claim and item was not as described so they don't have to pay for return shipping AND get the original shipping back AND. Contact your seller. Re: Buyer claims item not as described. I sold an item to the buyer and initially the buyer claimed the item was not delivered and so filed a paypal claim. From past experience, eBay doesn't seems to care what your listing says, when the buyer files a claim - you. Recently, I started selling some dv. EBay found in my favour, refunded me and, on discovering the buyer had made previous claims of fake goods, closed her account. eBay item returns advice! Item not as described NIGHTMARE! The39below 20. My Ebay Store. The guy (who paid late) filed a dispute with paypal claiming that the "item is not as described". Deservedly or not, eBay and PayPal have long had reputations for being unfair to eBay sellers (especially small-time ones). Any claims must be made within 30 days of buying the item and need to have verification with photos. Dishonesty eh? but it happens infrequently. I contacted eBay and was told to open a case for items not as described. If it isn’t then you have 3 days from the delivery date to request a return and if you didn’t request return all sales are final. Just claim item not as described and you can basically keep the item. Incorrect or missing item; Item not as described; Item is not authentic; If no claim is made within 3 days of delivery, payment will be automatically released to the seller. This buyer tries. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. A smashed glass is not "cosmetic wear" it's significant damage. I have tried looking around for an answer but I'm still not sure of a few things so I am asking for clarification. The first step is to contact the member through the Resolution Center and try to resolve the problem. 00 per return for any false claim filed by a buyer that an item was not as described. After 3 weeks or so, I got an email from eBay that they had sided with the buyer and found the bag to be as described. Buyer bought item and never paid for it, I messaged him a day later and he said he found something else and didn't want mine. So you just have to find a good excuse, and respond that you will ship the item the next day if the buyer end the dispute on PayPal. Check your item's delivery information. Therefore the item is Significantly Not As Described. Recently, I started selling some dv. A buyer can request a cancellation up to an hour after Under normal circumstances, eBay does not allow you to retract a bid on an auction. you ask for the buyer to post it back and send them £3 postage to receive the item , you then also pay the buyers £10 back as ebay will force you anyway , 50/50 chance your item is never returned. 5 inch waist. After the buyer used up all the iTunes Gift Cards, the buyer then contacted his credit card company and initiated chargebacks claiming the items were "not as described. "New policy all over the eBay community boards. You've received items that are not as described (e. You are unable to change the account from seller to buyer account. Whether it's from eBay, B&H, Macys, WalMart, whoever, buyers expect to be able to return items without out question. You received the item, you or your agent received it and did not report anything amiss to UPS, and you alone are responsible. A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee timelines. Customer Claim: Defective/Not as Described. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. You can also claim up to Rs. Under eBay's Money Back Guarantee, a buyer can ask eBay to intervene if their purchase doesn't arrive or isn't as described, and the seller doesn't offer resolution The latter has no recourse under PayPal's seller protection scheme since this is invalidated when a buyer claims directly through eBay. If you originally told the buyer through the return request process to return the item, then that might cause ebay to force you to accept the return but I would talk to them again and show them that the buyer has altered the item since you. EBay will take the word of the buyer. Buyer filed "Item not as described" claim after first filing an item not received. Basically this buyer opens up a "Item Not Received" claim with PP. Second, you can cancel an order and issue a refund proactively, before you ship the item. A common scam is a buyer claiming a pricey item you sent never arrived and attempting to claim their money back. What to do when you don't receive your item or it's not as described. Nothing was delivered! Mercari U. A customer has not received goods or a service. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. The most common complaint for sellers is that orders are returned with a reason of 'item not as described', entitling the buyer to a free return, when the real reason is. If you made the purchase on eBay, start here instead. if it's not as described, the buyer should ask for a RETURN and Refund once the seller receives it. The claim is still open on my end, but it did not lock down the funds I got refunded. ’ I responded through Paypal that the items purchased were as described, and as pictured on my website (of 17 years), and packed by myself. Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not. Overall ebay still gives the edge to buyers but once I became aware of the negative feedback To begin this process, they halted all of our account activity, taking down currently listed items and The type of damage the buyer is claiming is unheard of during shipping. Managing Your Shop. The seller hasn't even given a new shipment date). So just buy a new rear glass (use the link I already posted earlier) and sell the thing again. Activity that is not allowed includes, but is not. In the next email, you’ll learn how to turn your shipping costs into a profit center. delivery : 8-36 days The second option is Standard Shipping from China/Hong Kong/Taiwan to worldwide that costs $22, delivery time is 8-20 days Has anyone. If you made the purchase on eBay, start here instead. EBay requirement. So I ordered an item off of ebay and it arrived today and when I opened it several of the parts were broken. A buyer insists the item was not as described in order to force a return In this video I go over the steps I took to win the eBay "Item not as described" scam from a SELLER PERSPECTIVE! In this video, I show you another way to fight false item return claims that are really buyer's remorse. If they opened up an ebay case and put "Item not as described" or "Doesn't work or defective" The seller is. The item remains for sale until the PayPal transaction is completed, so if the buyer doesn't pay, another buyer can come along and purchase. EBay will take the word of the buyer. So she cannot claim "not as described" in respect to skinny. I have a 100% star rating – both as a seller and buyer over a 4 year period on ebay, but I recently got scammed for $2,300 by a new seller, and ebay did not lift a finger to help. I've never really had a problem except with clothing not meeting the expectaions of the buyer. she insisted item wasn't as described but wouldn't properly explain the problem, claiming some clips were missing and reported me to eBay. An item is "not as described" if it is materially different from the item description or preview. This seems fair enough as buyers should be protected, but Mr Wright said eBay didn’t investigate the issue as it claims to do so. eBay recently made an awful (in my opinion) change to their cases. I had a buyer falsely claim my item as not well described too. A buyer can request a cancellation up to an hour after Under normal circumstances, eBay does not allow you to retract a bid on an auction. The buyer can claim it doesn’t work / is not as described and eBay will accept their claim with no proof required. The buyer claimed he had never updated his paypal email and thus, when i paid it sat as. Nothing was delivered! Mercari U. He was trying to get the item for free and opened a bogus claim. We always encourage our members to communicate with each other when there's a problem with a transaction. Buyer claims item is not as described. “If a buyer doesn’t receive an item, the buyer needs to. PayPal Seller Protection exists to help sellers trade confidently on eBay. And Item-not-as-described disputes did not exist for off-ebay transactions at that time because the details of the transactions were not accessible to Paypal. Reason why both eBay and PayPal siding with the seller is that claim can be item not as described or item not recieved. Plus, you get a discount on USPS shipping! The buyer received the item on December 1 – and promptly opened an “Item Not as Described” claim and requested a full refund. Report an issue with a buyer | eBay 567648077615 9e014e95-658f-4b39-a625-485c76db217b:1774cfb0e8c 19997. Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Then I was contacted by the buyer who also wanted a gift card shipped with e item. First off, this was for a non-ebay transaction with payment made through paypal. Savvy eBay shoppers know that paying with a credit card may offer the best buyer protection on the planet. If a buyer claims that they did not receive an item, please contact them as soon as possible and try to resolve the conflict. A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee timelines. If you refund money before the case was escalated to eBay, it won't affect your Seller's Performance Metrics. She's claiming my item is not as described- I can't imagine. As I have sold and bought on eBay for the past 10+ years I have - as a seller - railed against eBay's sometimes crackheaded "rules" that change with the toss of dice. The big problem here is that you opened your Dispute as a Return Request, when you had not even received the item. although no dispute had been lodged with eBay or PayPal. You have 30 days from the date of delivery to report damaged items; otherwise we regret that claims for credit after this time cannot be accepted. Once a buyer claims item not as described then it's extremely difficult for you to argue against. Items that are sold ‘as is’ or have been properly documented as to their condition are not eligible to be disputed under reason code 4853. If you ask a buyer to pay via paypal and they select 'gift', 'personal payment owed' or one of the others that isn't under 'goods and services' or any of the personal payments owed, they cannot open a item not as described or item not received dispute is the item is lost or damaged. The buyer told me that there are scratches all over the item, which is a lie, and that if i don't send him a partial refund of 36. The buyer can claim it doesn’t work / is not as described and eBay will accept their claim with no proof required. The label was missing from inside the shoe which showed clearly in my pictures on the listing. She's claiming my item is not as described- I can't imagine. We always encourage our members to communicate with each other when there's a problem with a transaction. A buyer insists the item was not as described in order to force a return In this video, I show you another way to fight false item return claims that are really buyer's remorse. In fact, paypal (owned by ebay) sided with the seller – even though other buyers had similar disputes with this same seller. Make sure everything is included and looks like what you ordered, and it doesn’t look like a fake. After the buyer used up all the iTunes Gift Cards, the buyer then contacted his credit card company and initiated chargebacks claiming the items were "not as described. Item Not Received disputes occur when a buyer purchases an item, but claims it was never received. I don't see a no return policy as meaning want to refund without getting an item back, it means that they don't want returns for buyer remorse returns. 5 inch waist. If you are unable to resolve the problem, you may escalate an Item Not Received (INR) Dispute to a Claim - but you may not escalate a Significantly Not as Described Dispute to a Claim. I am supposed to receive it by 10-november; but it seems impossible, as the item hasn't been shipped yet. This will let anyone looking through your feedback see that not only are negatives very rare, but the few that there might be aren’t really worth counting. I contacted eBay and was told to open a case for items not as described. I'd like to communicate with the buyer to resolve this dispute. Sell Item to this Buyer: Gaming Headset. Item or service provided was not damaged or missing any parts. The buyer made the purchase on eBay. If all else fails you can also try to make a chargeback claim via your bank. Not only do they offer free delivery, they are one of the only online retailers with over 3500 collection points across the UK. I don't make much profit myself through ebay compared to other places because the competition is high and from what I do sell I have to cover a monthly fee whether the items sell or not, the 10% commission charge that EBay claims on top of the item and on top of small parcel postage charge makes the items harder to sell. In this video, I show you another way to fight false item return claims that are really buyer's. This is the same as usually. Ebay automatically accepted the return. When a user feels that a seller or buyer has been dishonest, a dispute can be filed with eBay. A buyer insists the item was not as described in order to force a return In this video I solve the "item not as described" eBay scam! This is very important for anyone selling high-ticketed items on eBay. A few days has gone by and the buyer has filed a claim stating "Items are not as described". You will encounter the below error message if you try to shop on. When a buyer opens an 'item not received' request, the first thing a seller should do is check the tracking information. The buyer is required to collect the item within 7 days. The inherent subjectiveness that is present when determining whether an item is described accurately or “not as described” and the woefully vague standard, make for a very unfavorable selling environment. They will not receive the refund until you have. The buyer told me that there are scratches all over the item, which is a lie, and that if i don't send him a partial refund of 36. And Item-not-as-described disputes did not exist for off-ebay transactions at that time because the details of the transactions were not accessible to Paypal. ITEM_NOT_DELIVERED. Item Not Received (INR). It almost seems as if eBay handicaps sellers and lets the buyer get away with anything. We always encourage our members to communicate with each other when there's a problem with a transaction. Ebay will allow the buyer to send the goods back and If the customer opens a case that item was "not as described" you have those to show eBay. AAA Auction will ship small and medium-sized items through the USPS. Item significantly not as described: In this type of claim, the buyer says the item they received is significantly different than they expected, based on the seller’s description. All depends what they marked as the reason. Description of the Services. Now I have a buyer that is claiming that the item they recieved is not as described. Whatever your return policy may be, if a buyer asks for a return due to the item not being as described it may be in the seller’s best interest to accept and refund the purchase price. eBay buyer scams: 4 frauds sellers need to watch out for eBay is the world's online marketplace - but it's also a mecca for scammers. This video shows what happens when a buyer lies about " not as described on eBay. There are differences between the eBay scheme and chargeback with banks, around timeframes and eligibility requirements. Because eBay is a merchant platform, rather than a direct seller of products, there can be some challenges in resolving disputes between its customers. The buyer is required to collect the item within 7 days. A buyer can dispute a transaction for many reasons: not as described, item never arrived, wrong item, etc. I had a buyer falsely claim my item as not well described too. eBay Item Not As Described Return! Can You Win As A Seller? In this video I solve the "item not as described" eBay scam! This is very important for anyone selling So today I had a dishonest buyer vincjame-93 that wanted to return an aero bed pump through Ebay claiming that it didn't fit his. After 3 weeks or so, I got an email from eBay that they had sided with the buyer and found the bag to be as described. Here's some of the dodgy tricks designed to part from sellers. Item Not Received (INR). Item significantly not as described: In this type of claim, the buyer says the item they received is significantly different than they expected, based on the seller’s description. Report an issue with a buyer | eBay 567648077615 9e014e95-658f-4b39-a625-485c76db217b:1774cfb0e8c 19997. When a case is opened, the buyer is asked to upload photos and offer details of the item. We always encourage our members to communicate with each other when there's a problem with a transaction. Whatever your return policy may be, if a buyer asks for a return due to the item not being as described it may be in the seller’s best interest to accept and refund the purchase price. Unfortunately buyers who claim items not as described for the purpose of committing fraud by returning broken or inferior items that the seller didn't send get away with it because ultimately it remains the buyers word against the sellers what was actually received. All SNAD cases no matter what the reason or the circumstances is an automatic refund. Scams committed by ebay buyers. You have 30 days from the date of delivery to report damaged items; otherwise we regret that claims for credit after this time cannot be accepted. I contacted eBay and was told to open a case for items not as described. Seller did not deliver the item to the buyer. The inherent subjectiveness that is present when determining whether an item is described accurately or “not as described” and the woefully vague standard, make for a very unfavorable selling environment. If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. I also state in the description to email me for further details. ITEM_NOT_SHIPPED. An 'item not received' claim, when you didn't receive what you bought. You purchased an item described as authentic, but received a knockoff instead. EBay still sided with the buyer and I was out shipping cost to get it back. So make sure you identify those scuffs and scratches, preferably through photos of the items. Item has a security vulnerability. In fact, paypal (owned by ebay) sided with the seller – even though other buyers had similar disputes with this same seller. If you are unable to resolve the problem, you may escalate an Item Not Received (INR) Dispute to a Claim - but you may not escalate a Significantly Not as Described Dispute to a Claim. You can do this in eBay's Resolution Center or the PayPal Resolution Center. EBay found in my favour, refunded me and, on discovering the buyer had made previous claims of fake goods, closed her account. The buyer has lost out on returning the item – they haven't scammed you in ANY way whatsoever. If a seller complains the item isn’t as described, and opens a Resolution Centre case, eBay claims it will protect you if you can prove it is exactly as described. Making sure your items are in good working condition doesn’t guarantee anything. But now I have received a chargeback from PayPal for the full amount. The starting positon of eBay is to heavily promote claims from buyers and then make sellers pay for anything and everything. The guy (who paid late) filed a dispute with paypal claiming that the "item is not as described". So If you want your item back you will have to pay for fully tracked postage. A buyer insists the item was not as described in order to force a return In this video, I show you another way to fight false item return claims that are really buyer's remorse. eBay Item Not Received INR Policy & Claims | How Not To Lose As A Seller. A spokesperson for eBay said: 'It seems that the buyer opened an "item not received" claim, but as the seller provided The auction website said that most purchases go through with no problems at all, and that if an item doesn't arrive or wasn't what was described in the listing, the buyer will be. I had an item listed and eBay emailed me with an offer that I accepted. See all condition definitions- opens in a new window or tab…. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction. ebay doesnt give a **** about buyers. I just had some scammer named (Ebay ID btrig1990) scam me on a vintage receiver. What to do when you don't receive your item or it's not as described. My First Item Not As Described Case On EBay - INAD. He was trying to get the item for free and opened a bogus claim. An 'item significantly not as described' claim, when the item you received was not what you ordered, such as a defective, damaged or counterfeit Credit card chargebacks vs PayPal Buyer Protection. It's sad that eBay has turned into what it has. As a seller, you should make every attempt to document and prove that the items you’re selling have been provided as originally described. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. I was scammed by a buyer claiming the brand new item bought was not working and defective. The buyer is required to collect the item within 7 days. For some buyers, ebay was a lot like treasure hunting. You can also claim up to Rs. Check your item's delivery information. Seller did not deliver the item to the buyer. After some time the buyer will open a dispute on PayPal to have not received the item, there you will shortly receive a buyer’s message through PayPal to claim a refund of money. However, once the buyer has given the all clear that the item is as described and satisfactory, the escrow service. Along with the claim, she submitted comments "Miscommunication between seller and myself. This is when the system to protect buyers dubbed the eBay Money. Reason code 4853 may be filed as a result of a transaction that forced the return of goods or A transaction may be disputed under reason code 4853 if the items were described as genuine, but the customer determined the goods were counterfeit. a seller may opt to share their telephone number with a buyer so that the buyer may call with questions about a listed item). This will let anyone looking through your feedback see that not only are negatives very rare, but the few that there might be aren’t really worth counting. If something is not mentioned in the eBay listing it is not included.